Services and Support

Enjoying a presence in worldwide export business for a long period of time, TECHNOVATIVES has established a comprehensive, excellent and standard customer service system with the concept of "Customer First, Service Forever".

  To guarantee the service quality, we have a large group of top-notch professional technicians, 95% of whom are college graduates; in terms of Whole Life technical support for all customers, in terms of hardware configuration, we have premium maintenance and testing equipment as well as sufficient spare parts.

A.  1-year Warranty; Adding 5% goods cost will enjoy 2years warranty; Adding 8% goods cost will enjoy 3years warranty.

B. Regular review services 

1. Monitoring the power environment and UPS condition
2. Issuing UPS report
3. On-site Q&A and user training
4. Offering UPS configuration proposals

C. Warranty Claim 

TECHNOVATIVES UPS/Inverter products to be offered free warranty service for 1 years from the date of purchase: 

1.   To obtain service under warranty via valid guarantee offered by dealers.

 2.   To obtain service under warrantee via serial number.

 In case of UPS fault, please contact our technical department, we can repair and replace new spares parts for buyers free.

 But the transportation charges shall be bear by the buyers within the warranty period. 

 This limited warranty does not apply to conditions as follows:

 1.    Man-made fault;

 2.    Out of warranty

 3.    The finished product of which the serial number is changed or lost;

 4.    Damage or loss resulted from force majeure or external causes including transport damage;

 5.    Disassembly or modifications to the unit with no authorization;

 6.    Disobeying provisions of operating/using the unit;

Services

• Power Conditioning and Control System (Sales, installation, Repair and Maintenance)
• Uninterruptible Power Supplies (UPS): i.e Liebert, MGE.
• UPS Batteries
• Stabilizers (Servo control systems)
• Surge Suppressors & Lightning Arrestors
• Precision Power Centers, Magnetic Synthesizers Mains Monitoring and Control Panels Distribution Transformers
• Computer Suite (Data Center Preparation) & Environment Conditioning        
• Fire rated Systems including Cladding,
• Partitioning, False Ceiling, et cetera
• Raised flooring system
• Security Systems (Access control for Doors and CCTV )
• Precision packaged air conditioning system capable of controlling temperature, humidity and dust levels.
• Structured Cabling for Power, Data, and Voice
• Provision of Lightening Arrestor and Clean Earthing System
• Automatic Fire Defence System based on FM 200 gas.
• Inverters and DC Power Systems
• Solar and Wind Power Systems (Renewable Energy)
• Electrical Audit for premises and after sales service on all products